Refund policy

Given the highly perishable nature and limited shelf life of our products, all sales of our beverages are considered final once the items have shipped. Orders can be canceled anytime before the items are released for shipment. Packages are shipped, next day with no signature required using UPS as our courier. 

No refund will be given if the courier does not deliver on time. If the courier is unable to access your home or building, they will determine if it is appropriate to deliver your package or reattempt the next day. Beverages are shipped in packaging that can maintain adequate temperature for up to 36 - 48 hours depending on weather conditions

No refund will be given for packages that are lost, discarded, stolen or spoiled due to lack of timely refrigeration once delivered. These events are out of our control and we do not insure our shipments. We do not freeze our products, so it is up to you to ensure your juice are quickly brought inside once delivered. Please do not delay refrigeration for any reason.

No refunds will be given for having a negative experience with our products. Everyone is different and each person may react differently to our juices or juice cleansing. Numerous factors such as personal diet, activity level, and medical history are just a few of many variables that will determine your experience with our products.

No refund will be issued if you are unsatisfied with your personal expectations or goals with using our products. Joia does not make any health claims of any kid regarding the use of the products listed on the site. We do not guarantee weight loss, health improvement, or any other change. You should consult with a health professional before starting any diet, exercise, supplementation or medication program. 

If your order arrives incorrect, please notify us immediately so we can quickly make the most appropriate remedy. In most cases we will issue a partial refund if we made a mistake with your order. We will not re-ship missing items to remedy incomplete or incorrect orders. Please check that you have received the correct products and refrigerate them as soon as possible.